Privacy policy

General provisions

"FLEX" ("FLEX", "we", "us" or "our") is committed to protecting the privacy of customers ' personal data (hereinafter "Personal data", "Personal information" "Personal information") that may be identified in any way, and who visit the web site (the "Website") and use its services ("Services"). Amendments to this privacy Policy will be posted on the Website and/or Services and will be valid immediately after publication. Your continued using of the Services after any amendments to this privacy Policy will constitute your acceptance of such changes.

Obtaining and processing of personal data

This privacy Policy governs the relationship between FLEX and individual or legal entity (hereinafter "You", "Your") in the provision and processing of Personal data.

FLEX performs processing of your personal data on the conditions that are subject to this privacy Policy.

Privacy policy comes into force upon confirmation of acceptance of the “Terms of cooperation”, in particular if you check “I agree to the terms of service” during registration on the Website and/or when you submit your registration web form from the Website.

FLEX reserves the right to change this privacy Policy at any time without any prior notice. If You continue to use the services of FLEX after the publication of changes to this privacy Policy, You are deemed to thereby accept the changes to the privacy Policy.

By registering for the service FLEX and noting the "I agree with terms of service", You confirm acceptance of the decision about providing their personal data and consent to their treatment by their own will and in their interest.

You are responsible for the provision of personal data.

Personal data entered when using the service is used for:

  • trading transactions and/or provision of services;

  • providing access to the Site, the Services, and to improve the quality of the Site and Services

  • providing information so you can use the Site and Services more effectively;

  • creating, managing and controlling customers Account and verifying access rights to services and software;

  • payment using the customers account for the services of FLEX;

  • communicating with customer with the purpose of informing of changes or additions to the Services, or any services that we provide;

  • assessing the service levels, monitoring traffic and increased popularity of different service options;

  • implementation of our marketing activities;

  • compliance with this privacy Policy;

  • filing of the complaint and the response filed claim;

  • protection of the rights and legitimate interests of You, us, our users and third parties, in accordance with the current legislation of the Russian Federation.

FLEX undertakes not to disclose customer personal information to third parties.

FLEX reserves the right in cases stipulated by law to transfer personal data to the relevant services if it is done to protect the health, life or freedom of another person.

FLEX is entitled to use the user's personal data for email newsletters and special offers, clearance and carrying out commercial transactions and services.

Acceptance of privacy Policy by filling “I agree with terms of service” when registering on the Website is customers consent to the processing of personal data.

Customer agrees that FLEX has the right to storage and processing, including automated, any information pertaining to Your personal data, including collection, systematization, accumulation, storage, refinement, use, distribution (including transfer), depersonalization, blocking, destruction of personal data provided by the customer.

The processing of personal data carried out by mixed processing of personal data without transfer and with transfer over an internal network, FLEX, c transmission, and no transmission over the Internet.

FLEX undertakes to ensure security and privacy when processing personal data.

In the event customer withdraws his consent to the processing of personal data, FLEX removes his personal data and use them in the future.

Personal data shall be processed only with the consent of in writing subject of personal data. Written consent of personal data subject to the processing of their personal data should include:

  • surname, name, patronymic, address of the data subject, the number of the basic document proving his identity, the date of issuance of the document and the issuing authority;

  • name (surname, name, patronymic) and address of the operator receiving the consent of the data subject;

  • purpose of the processing of personal data;

  • list of personal data the processing of which is given to the consent of the data subject;

  • list of actions with personal data, the Commission of which a consent is given, General description used by the operator of ways of processing of personal data;

  • period during which the operating agreement and the procedure for its revocation.

  • For the processing of personal data contained in the agreement in writing subject to the processing of personal data, additional consent is not required.

  • In the case of incapacity of the personal data subject consent to processing his personal data given in writing the legal representative of the subject of personal data.

  • In the event of death of the subject of personal data consent to the processing of personal data give in writing the heirs of the personal data subject if such consent was not given by the data subject during his lifetime.

Consent to the collection and using of information

When you join us as a user of our Services, we ask you to provide personal information that will be used to activate your Account, provide our Services to you, communicate with you about your Account, and for other purposes described in this privacy Policy. Your name, company name, address, telephone number, email address, credit card information and certain other information about you may require us to initially provide access to the Services, or must be specified in the course of using the Services. You will also be prompted to create a password, which will become part of your Account.

By providing personal information to us, you voluntarily consent to the collection, use and disclosure of such personal information. Without limiting the foregoing, we may from time to time to update your consent to the collection, use or disclosure of your personal information in specific circumstances. Sometimes your consent will be implied through your interactions with us, if the purpose of the collection, use or disclosure is obvious and you voluntarily provide this information.

Sometimes we may notify you about our products, services, news and events. You have the option to not receive this information. We provide the opportunity to unsubscribe from all email messages of this kind, or to suspend the alert as described above, if you contact us and confirm the desire not to disclose this information to you. The only data messages, which you can't refuse, it is mandatory announcements concerning the Services, including information related to your Account, planned outages and interruptions of Services. We will try to minimize these alerts for you.

The age of majority

We do not knowingly provide Services and will not knowingly collect personal information from anyone under the age of majority.


You have the right to access and edit your information at any time through the web interface provided within the Services.

Information disclosure 

We will disclose information to third parties only in accordance with Your instructions or, if necessary, in order to provide you with a specific service, or for other reasons in accordance with the current legislation of the Russian Federation. We do not offer, sell, distribute or disclose your personal information without first obtaining Your permission except for the cases stipulated by the legislation of the Russian Federation.

Aggregated (anonymised) data

We may also use your personal information for the Cumulative data for internal use and for sharing with others on a selective basis. The term "Aggregate data" means data that has been deprived of the unique information (without additional information it is impossible to determine the identity of such information) to the potential of identifying customers, landing pages or end-users, and which were modified or combined to provide generalized, anonymous information. Your identity and personal information will be stored anonymously in the Aggregate data.


The website may contain links to other sites, and we are not responsible for the privacy practices or the content of these sites. We recommend you to consult the privacy policy of the linked sites. Their privacy policy and the activities differ from our privacy Policies and activities.

Cookies and logging

We use “cookies” (cookies) and “logs” (log files) to track information about users. Cookies are small amount of data passed to the web server via your web browser and stored on the hard drive of Your computer. We use cookies to keep track of versions of pages that have seen the visitor, to count the clicks made by a visitor on a particular page variant, to monitor traffic and to measure the popularity of service settings. We will use this information to provide You with relevant data and services. This information also allows us to make sure that visitors see the landing page they expect to see if they return via the same URL, and it allows us to tell how many people clicks on Your landing page.


We will strive to prevent unauthorized access to your personal information, however, no data transmission over the Internet, mobile devices or through wireless device can not guarantee 100% safety. We will continue to strengthen the system security as the availability of new technologies and methods.

We highly recommend that you do not divulge your password to anyone. If you have forgotten your password, we will ask you about confirming your identity and send you an email containing a link allowing to reset the password and install new one.

Please remember that you control the data that you provide us while using the Services. Ultimately, you are responsible for maintaining the secrecy of your identity, passwords and/or any other personal information in your possession or in the process of using the Services. Always be careful and responsible regarding your personal information. We are not responsible for the use and cannot control the use by others of any information which you provide to them, and you should exercise caution in selecting the personal information you submit to third parties via the Services. Similarly, we are not responsible for the content of personal information or other information you receive from other users through the Services, and you use the service and the Site agree to release us from any liability in connection with the content of any personal information or other information that You can get using your Services. We cannot guarantee and we assume no responsibility for verifying, the accuracy of the personal information or other information provided by third parties. The use of the Service and Site You release us from any and all liability in connection with the use of such personal information or other information about others.

Contact us

If You have any questions or suggestions regarding our privacy Policy, please email us at:

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