Contact Technical Support 24/7

FR At Cloud4U we strive to provide high standards in client service.

technical support service is available 24/7

response time - up to 10 minutes

we speak English, Turkish, and Arabic languages

it is free of charge

Send your request via ticket system
Only for registered users

Ask for technical support: 
support@cloud4u.com
Tel: +90 530-626-51-73 (Turkey)
+44 20 80 89 80 0 (Europe)

If your business needs additional technical support that goes beyond our responsibilities e.g. support with administrating your OS or applications, we are happy to offer you our paid services.

Cost of additional technical support (IT outsourcing) "Platinum"

Payment options	# hrs included	Working hours	Time-till-action	Cost
Monthly subscription	4	24/7*	10 mins	7 000 rub. per month*
One-time payment	1	10-19/5*	TBC	1 800 rub. per hour*

*GMT+3
*Every additional hour is charged

Examples of works / tasks that are included in paid additional technical support

Paid technical support includes support of virtual machines in the cloud - setting up, fixing problems of operating systems and applications.

Virtual Machine
• OS setup
• Office Software setup and maintenance
• Antivirus setup
• Setup of access rights restrictions
• 1C software support
• Client-bank management and maintenance
• File server deployment
• Email server deployment
• Domain controller deployment
• Terminal server deployment
• Backup and recovery of database
• Database server deployment
• Application server deployment

Network
• Remote access server setup IPSec SSL VPN
• Firewall/NAT setup
• Load balancer setup

*The final list of tasks can be adjusted with a personal manager